Dented Code Pty Ltd (ABN 22 663 749 111) ("Dented Code®", "we", "us", "our")

1. Our approach

We offer different programs and products. Refund terms are not the same for all of them.

• Some offers include a refund window. If you request a refund inside that window and meet the conditions stated on the offer, we will refund you.
• Some offers are sold at a final price with no refund. These are clearly marked before you pay.

2. Where to find the refund terms for your product

The refund terms for each product or offer are shown on:

• the product or offer page, and
• the cart or checkout page, before you complete payment.

The terms shown when you purchase are the terms that apply to your purchase. By completing your purchase, you confirm you have read them.

3. If you are not sure

Contact us before making any purchase. We will tell you exactly what refund terms apply to the offer you are considering.

Email: support@dentedcodeacademy.com

4. Offers with a refund window

• Send your request in writing to support@dentedcodeacademy.com before the window closes. The window is counted from the date stated on your offer.
• Include your full name, the email used at purchase, and the product name.
• We will confirm in writing whether your request meets the conditions of the offer.
• Approved refunds are paid to the original payment method. Please allow 15 business days. Your bank or payment provider may take longer.
• When a refund is approved, access to course materials, community and related resources ends.

5. Offers with no refund

If your offer is marked "no refund" or "final price", we do not provide refunds, credits or transfers for change of mind, schedule or personal circumstances, non-attendance, or not completing the program. This applies once payment is made, including when paying by instalments, unless your offer says otherwise.

6. Payment plans and subscriptions

• If you pay by instalments, the refund terms on your offer apply to the whole program price. Instalments already due remain payable unless your offer says otherwise.
• Subscriptions renew automatically until cancelled. You can cancel at any time to stop future billing. Unless your offer says otherwise, the current billing period stays active and is not refunded.

7. Events and workshops

Unless the event page says otherwise, workshop and event fees are final, because seats and venues are reserved for you. If we cancel an event, we will offer you a refund or a transfer to a future event.

8. Removal from a program

If your access is ended because of a breach of our Terms of Use or Community Code of Conduct, you are not entitled to a refund, except where the law requires one.

9. Chargebacks

Please contact us before starting a chargeback or payment dispute so we can try to resolve it. Unresolved disputes may result in suspended access. We may give your bank records such as login activity and course access.

10. Your legal rights

Nothing in this policy limits any rights you have under the Australian Consumer Law or other laws that cannot be excluded. This includes the right to a remedy where a service has a major failure or is not delivered as described. If you are outside Australia, you keep any rights you have under the consumer laws of your own country.

11. Changes

We may update this policy. Changes do not affect purchases you have already made.

12. Contact

Dented Code Pty Ltd (ABN 22 663 749 111)
Email: support@dentedcodeacademy.com
Location: Sydney, NSW, Australia (we operate as a remote team)